An agent at work
One request, handled end to end
An example of the agents we build: they read the request, check your systems, act, and bring in your team when a decision needs a person.
Axonvia agent
Hi! Can I move Thursday’s appointment to Friday afternoon?
Of course, Ayesha. Friday has 2:30 pm or 4:00 pm free. Which suits you?
4:00 please!
Done — you’re booked for Friday at 4:00 pm. A confirmation is on its way.
Also, could I get my deposit back?
Handed to Sara (front desk) with the full conversation
- 09:14:02Message received on WhatsApp
- 09:14:03Found the customer in the CRM
- 09:14:04Checked the calendar
- 09:14:06Replied with both times
- 09:15:40Rebooked for Friday, 4:00 pm
- 09:15:41Handed to Sara at the front desk
A customer writes in
A message arrives on WhatsApp at 9:14. Nobody on your team has to see it first.
It knows who is asking
The agent finds her in your CRM — Ayesha Khan, three previous bookings — so the reply starts from her history, not from zero.
It checks the real calendar
It reads your live calendar and finds two free slots on Friday afternoon: 2:30 and 4:00.
It replies in the same thread
Both options go back in the WhatsApp conversation within seconds, in your business’s tone of voice.
It does the booking
Ayesha picks 4:00. The agent moves the appointment, updates the calendar and sends a confirmation.
It knows when to hand over
She also asks about her deposit. Refunds need a person, so the agent passes the conversation to Sara at the front desk, with the full history attached.